Refund policy
We want you to be happy with every order. If something isn't right, you have 30 days after your order is delivered to ask for a return or a refund.
Damaged, defective or wrong items
If your item arrives damaged, doesn't work, or isn't what you ordered, email us at mystoreshopify01011@gmail.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a replacement or give you a full refund, including any shipping you paid. In most cases you won't need to send the item back.
Returns for any other reason
If you changed your mind, you can return items that are unused, in their original packaging and in the same condition you received them. To start a return, email us first with your order number; we'll reply with the return address and instructions. Items sent back without contacting us first can't be processed. Return shipping for change-of-mind returns is paid by the customer.
Items we can't accept back
- Personal care and beauty products that have been opened or used (for example makeup, skincare, hair tools and razors).
- Earrings and other pierced jewelry, for hygiene reasons, unless they arrived damaged or wrong.
- Items damaged by misuse after delivery.
Lost packages
If your tracking hasn't updated for 30 days, or your order hasn't arrived 45 days after it shipped, contact us and we'll reship it or refund you in full.
Exchanges
The fastest way to get a different item, size or color is to return the one you have and place a new order.
Refunds
Once your return is received and checked, or once we approve your claim, we'll email you. Approved refunds go back to your original payment method within 5–10 business days; your bank or card issuer may take a few extra days to show it.
Cancellations
You can cancel your order free of charge until it ships. Email us as soon as possible with your order number.
Questions
Write to us at mystoreshopify01011@gmail.com and we'll help you.